Return Policy

Eligibility

Unused paper goods in original packaging may be returned within 14 days of pickup or delivery, except where an item is marked final sale at the time of purchase.

How to start a return

Email the studio address listed on the Reach page with your order reference and a short description of the issue. We reply with return instructions and, where applicable, a return authorization number.

Shipping costs

If the return is due to an error on our part, we cover reasonable return postage. For change-of-mind returns, outbound and return shipping costs are the buyer’s responsibility unless local law requires otherwise.

Refunds

Approved refunds are issued to the original payment method where possible. Processing times depend on your bank or card issuer after we submit the refund.

Damaged items

If an item arrives damaged, contact us within 48 hours of receipt with clear photos of the packaging and product. We will arrange a replacement or refund when the claim is verified.

Consultations

Consultation fees are non-refundable after the service is delivered, except where required by law or where a written cancellation window applies as stated in your confirmation email.